Privacy Policy

Information We Collect

When you register an account or interact with our platform, we collect the personal information you provide directly. This typically includes your full name, date of birth, residential address, email address, telephone number and any identification details required to verify your identity and comply with legal obligations.

We also gather financial information necessary to process deposits, withdrawals and gaming transactions, such as payment card numbers, bank account details or other chosen payment method data. In addition, technical information is automatically collected as you browse our site, including your IP address, browser type and version, device identifiers, pages visited, time and date of access, and general usage patterns.

How We Use Your Information

Your personal information allows us to create and administer your gaming account, authenticate your identity, and provide the full range of casino services you request. It helps us process financial transactions securely, prevent fraudulent activity, and meet the strict regulatory requirements that govern our operations in Canada.

We may further use the data to personalise your experience, improve our game selection and website functionality, respond to your inquiries, and deliver important account notifications. Where you have given consent, we also use contact details to inform you about new games, exclusive promotions and special offers that may interest you. You can adjust your communication preferences at any time through your account settings.

Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes. Information may be shared with carefully selected service providers who perform essential functions on our behalf, including payment processors, identity verification partners, customer support providers, website hosting services and marketing agencies working under contract.

These partners are required to maintain the security and confidentiality of your data and may only use it for the specific purposes we authorise. We may also disclose information when required by law, court order, or valid regulatory request from gaming authorities or other government bodies with legitimate jurisdiction.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable core functionality, remember your login details, analyse site performance and deliver a more tailored experience. These tools help us understand which areas of the site are most popular and how we can improve navigation and game selection for our players.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use specific features or affect the overall performance of the site.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse or alteration. All sensitive data transmitted between your device and our servers is encrypted using industry-standard protocols, and access to stored information is restricted to authorised personnel only.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to correct any inaccuracies, and, in certain circumstances, to request deletion or restriction of processing. You may also withdraw consent where we rely on it for specific uses of your data. To exercise these rights or raise any concerns, simply contact our customer support team, who will respond in a timely manner and in accordance with applicable Canadian privacy laws.

Changes to This Privacy Policy

We periodically review and update our practices to reflect changes in technology, regulatory requirements or our business operations. Any material revisions will be communicated through a prominent notice on our website and, where appropriate, by direct message. Continued use of our services after such updates constitutes acceptance of the revised policy. We encourage you to review this page regularly to remain informed about how we protect your privacy.

Contact Us

If you have questions about this Privacy Policy or our information-handling practices, please reach out to our support team through the live chat, email or other contact methods provided on the website. We are committed to addressing your concerns promptly and transparently.